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Last updated 1 October 2026

Terms of Service

These Terms of Service set the rules for DNS by echo reply and the other products and services covered below.

1. Contracting party and agreement

Your contract is with echo reply ApS, CVR 43548441, Gammel Kongevej 11, 5. Sal, 1610 København V, Denmark ("echo reply", "we", "us", or "our"). These terms apply when you create an account, place an order, or use a service that refers to them.

If you use the service for an organisation, you confirm that you are authorised to act for it. If you are a consumer, nothing in these terms removes rights that cannot lawfully be waived under applicable consumer law.

2. Products covered

DNS by echo reply is the currently available service. It includes hosted authoritative DNS, organisation and access management, paid and free DNS capacity, and supported domain-registration, renewal, and transfer operations. Features and allowances depend on the selected plan and are shown on our pricing page and at checkout.

RADIUS by echo reply is not currently offered as a service under these terms. Joining its one-time availability-notification list does not buy, reserve, or create a right to a RADIUS service. Anycast DNS, GeoIP routing, and features marked beta, preview, or experimental are outside the paid service unless an order or product notice expressly says otherwise.

3. Accounts and organisations

You must provide accurate information, keep credentials and recovery methods secure, and promptly notify support@echo-reply.net if you suspect unauthorised access. You are responsible for activity performed through your account or authorised organisation roles, except to the extent caused by echo reply or circumstances for which the law places responsibility elsewhere.

Subscriptions, registered domains, DNS zones, and permissions are administered through an organisation in the service. Registration rights belong to the recorded registrant under the applicable registration agreement. Organisation membership or administrative access does not itself transfer those rights. An account may belong to more than one organisation. Organisation owners and administrators are responsible for granting suitable access and maintaining a reachable billing contact.

4. Plans, capacity, and fair use

An eligible account may claim one Basis zone at no charge. Checkout collects a payment method to start the subscription. A Basis zone includes 25 records and 10,000 queries per month. Queries continue to be answered after that allowance but may be rate limited. There is no automatic query-overage charge. The record limit is enforced separately.

Paid Basis capacity is billed yearly per zone. Enterprise capacity is sold in 10-zone bundles, monthly or yearly, with the features and limits displayed before purchase. Entitlements apply per organisation. If a subscription reduction would put an organisation over its capacity, the service may prevent new resources or require usage to be reduced. It does not promise to remove existing DNS zones automatically.

A domain registered through echo reply includes DNS hosting for that domain's own zone while the registration remains in an eligible status. That zone has 25 records and 10,000 queries per month and does not consume separately purchased Basis or Enterprise zone capacity.

5. Prices, VAT, and payment

Primary public prices include 25% Danish VAT, with the VAT-exclusive amount shown in subordinate text. The checkout displays the currency, billing period, applicable tax, and final total before you confirm an order. Domain prices other than a published fixed price may change with the current registrar-backed quote.

Paid subscriptions are charged in advance and renew automatically for the selected monthly or yearly period until cancelled. By confirming checkout, you authorise the payment provider to charge the selected payment method for the initial order and renewals. Domain registration, renewal, privacy, and transfer charges are separate one-off orders unless checkout expressly identifies a recurring charge.

If a subscription payment fails, we notify the organisation's billing contact and the payment provider may retry when a retry is scheduled. The amount remains due and you should update the payment method. A first failed payment does not by itself delete DNS zones or registered domains. No fixed payment-grace period applies unless an accepted order says otherwise. If payment remains unresolved, we may restrict paid capabilities or terminate the affected subscription after reasonable notice and an opportunity to cure where practicable.

6. Cancellation, refunds, and consumer rights

Business subscription cancellation. Unless an accepted order says otherwise, a business customer’s cancellation takes effect at the end of the current paid billing period and does not ordinarily refund that period. Service and paid entitlements continue until the effective cancellation date unless suspended under these terms.

Consumer subscription cancellation. Basis remains an automatically renewing annual subscription. Annual payment does not remove a consumer’s statutory right to terminate earlier. Under Danish law, once five months have passed from entering the subscription agreement, you may terminate with one month’s notice to the end of a month. Ordinary automatic renewal does not restart that initial binding period. We will honour an earlier cancellation date where your plan or mandatory law gives you one, including cancellation of monthly Enterprise at the end of its current paid period.

Unused subscription payments. If a consumer subscription ends before the end of a prepaid period, we will promptly refund the proportion of the payment covering the period after the effective termination date. The calculation uses the amount paid for the affected subscription and its unused period, rounded to the currency’s smallest unit, with the corresponding tax adjustment. You do not need to delete your account, organisation or registered domains to exercise this right.

Initial consumer withdrawal. A consumer buying a paid DNS subscription online normally has 14 days from entering the agreement to withdraw without giving a reason, subject to any statutory extension. An ordinary automatic renewal of that same subscription does not itself start another withdrawal period. A new paid subscription is assessed separately, including a paid purchase by someone who already has a free allocation.

If you expressly request that service start during the withdrawal period, we may charge proportionately for service supplied before withdrawal only where the required information and consent have been provided. Activation alone does not mean that an ongoing annual DNS service has been fully performed. A valid withdrawal refund will be made without undue delay and no later than 14 days after we receive your notice, normally by the original payment method and without a refund fee.

To withdraw online, open your organisation’s billing page, select Withdraw from contract here and then Confirm withdrawal. We will send a timestamped receipt by email. The withdrawal information and model form explain this right in more detail. You may also send an unequivocal statement identifying you and the subscription to support@echo-reply.net. You may use the following wording, but it is not compulsory: “I hereby withdraw from my DNS subscription agreement, ordered on [date], for [organisation and subscription reference]. My name is [name] and my address is [address].” You do not have to use this wording or the online function. Other legally valid ways of notifying us remain available.

Free allocation. Cancelling the free Basis allocation releases it immediately because there is no paid billing period. Before cancelling, remove or migrate any DNS zone that depends on that allocation.

Organisation deletion. Deleting an organisation is a separate, immediate action. It removes access and hosted DNS zones and starts cancellation of its subscriptions. The current service calculates a refund for unused paid subscription time through the payment provider. An organisation that still owns registered domains cannot be deleted until those registrations have been transferred out or deleted.

Domain orders. Registration, renewal, transfer, privacy, and registry charges pay for a separate registrar or registry action. Once that action has been submitted or completed, it may be irreversible. We do not offer an additional voluntary domain money-back guarantee. Applicable statutory rights and any refund entitlement under the relevant registration agreement remain unaffected. A registrar’s willingness to reimburse us does not determine your mandatory rights against us. Domain-registration withdrawal and termination rules are assessed separately from ongoing DNS subscriptions and must be disclosed for the relevant order before purchase. If a paid order fails after payment without delivering the requested registrar action, we will refund the affected charge or arrange a review if an automatic refund cannot be completed.

These rules do not replace any mandatory withdrawal, cancellation, conformity, refund, or other consumer right. Where the law requires consent to begin a service during a withdrawal period or acknowledgement that a right may be lost after full performance, that consent or acknowledgement must be collected separately at checkout. Contact support@echo-reply.net about a cancellation or refund.

7. Domain registration, renewal, and transfer

echo reply arranges domain registration and management through the applicable registrar and registry. We do not represent ourselves as an ICANN-accredited registrar. Domain registrations are subject to the registration agreements, eligibility requirements, dispute procedures and lifecycle rules applicable to the selected top-level domain and operation. We identify the applicable agreements through links to the authoritative provider or registry documents rather than reproducing their text in these terms.

Before you place a domain order, the order flow presents the applicable registry and registrar agreements for that top-level domain and operation as links to the authoritative documents, together with any required disclosures, and you must accept them for that order. The order flow also names the contracting registrar or registry for the order where the applicable agreement requires it. Agreements accepted for one order do not by themselves apply to a later order for another top-level domain or operation. These registration rules govern the domain rights and lifecycle where they conflict with our general service terms, subject to mandatory law. Payment, withdrawal, and refunds for domain orders follow section 6: statutory rights are preserved, and no voluntary refund is offered beyond those rights and the relevant registration agreement.

The person placing an order must be the intended registrant or have authority to act for that registrant. You must provide and maintain accurate registrant and contact information, satisfy required identity and contact-verification requests, protect transfer credentials, and ensure that the requested name and its use do not infringe another person’s rights. Registration rights attach to the recorded registrant. Granting access to an organisation or moving a domain between organisations in our application does not itself change the legal registrant. A successful payment does not guarantee registration where the registry rejects, delays, or has already allocated the name.

For each domain order, you accept the linked registrar or registry agreements and required disclosures presented for that top-level domain and operation. A record of acceptance identifies the agreement links and titles presented, available version identifiers, the acceptance time and the authorised person acting. A change to a linked page does not itself establish that an existing customer accepted new terms. Applicable notification and acceptance requirements continue to govern changes.

Domain renewal is distinct from renewal of a DNS subscription. The current assisted-renewal flow sends reminders and, when enabled, creates a payment link before expiry. It does not charge a stored card or renew the domain without completed checkout. Delivery of a reminder is not guaranteed, so you remain responsible for completing renewal before the registry deadline. Registry expiry, redemption, restoration, and transfer rules may limit available actions or add charges.

Cancelling a DNS subscription or an account does not cancel, delete, or transfer a registered domain. Transfer-out may require you to unlock the domain and use an authorisation code, and remains subject to registry restrictions.

8. Account deletion, DNS cessation, and data

Account deletion removes that person's access and pseudonymises the account. It does not delete an organisation, cancel its subscriptions, stop its DNS, or dispose of its registered domains. An account owner or sole administrator must first transfer ownership or ensure another administrator can manage each active organisation.

You can export your account data from the service before deletion. For an organisation's DNS configuration, export or otherwise copy the records you need before deleting the organisation or zones. Account export, DNS migration, subscription cancellation, and personal-data deletion are separate requests with different effects.

Our Privacy Policy explains what deletion and pseudonymisation do, the information retained for billing, registry, security, audit, legal, or dispute purposes, and how to exercise data-protection rights. A service cancellation does not require immediate erasure of every related record.

9. Availability, maintenance, and support

We operate DNS by echo reply with reasonable care and may perform maintenance, change features, or address security and reliability risks. Unless a written agreement says otherwise, the service is provided on an "as available" basis and no uninterrupted or error-free operation is promised.

The Service Level Agreement applies to Enterprise customers whose accepted order or agreement incorporates it, and only to the production DNS query-resolution service it identifies. It does not extend to free or Basis service, domain registries or registrars, RADIUS, or beta, preview, and experimental features.

10. Acceptable use, suspension, and termination

You must comply with our Acceptable Use Policy. We may investigate suspected abuse and restrict an affected resource, suspend access, or terminate a service as described there. We may also take proportionate protective action for account compromise, security threats, legal requirements, persistent non-payment, or a material breach of these terms.

Where practicable, we will identify the reason, act on the affected resource rather than unrelated services, and provide notice and a reasonable opportunity to remedy the issue. We may act without prior notice where necessary to prevent imminent harm, comply with law, or protect users, third parties, or the integrity of an investigation. The AUP describes the appeal route for abuse-enforcement decisions.

11. Customer content and intellectual property

You retain your rights in DNS zones, records, and other content you provide. You give echo reply the limited right to host, copy, transmit, modify in technical form, and otherwise process that content as necessary to provide, secure, support, and maintain the requested service or comply with law.

echo reply and its licensors retain their rights in the service, software, documentation, branding, and other materials we provide. These terms do not transfer ownership of those materials or permit you to bypass access controls, reverse engineer the service where prohibited by law, or use our name or marks without permission.

12. Liability

To the maximum extent permitted by applicable law, echo reply is not liable for indirect or consequential loss, including lost profits or business opportunities, and our aggregate liability arising from the service is limited to the amount paid for the affected service during the 12 months before the event giving rise to the claim.

We are not responsible for loss caused by customer configuration, unauthorised use outside our reasonable control, DNS caching or propagation outside our systems, or registrar, registry, resolver, network, or other third-party systems outside our reasonable control. This does not limit our obligations under the Enterprise SLA.

Nothing in these terms excludes or limits liability where doing so is unlawful, including liability for fraud, wilful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, or mandatory consumer rights. Any SLA service-credit limitation applies only to the availability remedy and only to the extent permitted by law.

13. Policy order and changes

If documents conflict, an individually signed agreement or accepted order takes precedence for the subject it addresses. The Enterprise SLA takes precedence for its availability commitment and service credits. Registry and registrar rules govern domain-registration rights and lifecycle. These terms otherwise govern the service. The AUP governs acceptable use and enforcement. The Privacy Policy describes personal-data processing and does not reduce rights under data-protection law.

Reasons and limits. We may make proportionate changes needed to comply with changes in applicable law or binding regulatory requirements, address identified security risks or new abuse methods, or accommodate changes to technical standards or third-party requirements that affect the service. Where relevant supplier charges, taxes or operating costs change, we may adjust prices to reflect those changes. This does not give us an unrestricted right to change the agreement or remove its essential purpose. Changes outside these limits require separate agreement or the replacement process below.

Ordinary changes. Corrections and clarifications that do not reduce your rights may be published with an updated version and date. For material changes affecting an active service, we will send individual email notice and display an in-service notice at least 30 days before they take effect, allowing longer where reasonably needed for migration. The notice will explain what changes, why, when it takes effect and your applicable cancellation rights. A website update alone is not individual notice. Ordinary amendments validly made under this clause do not require an acceptance click, and failure to acknowledge the notice does not itself interrupt service.

Paid commitments and exit rights. Ordinary price increases or reductions to paid allowances or SLA protection will apply no earlier than the next renewal after sufficient notice. We will honour the current prepaid commitment and will not remove accrued service credits or claims. If a material change disadvantages you, you may terminate the affected service before the change takes effect without an early-termination penalty, with a proportional refund for prepaid subscription time after termination. That right overrides a normal cancellation notice period where necessary. Mandatory rights and an individually agreed longer protection remain unaffected.

Exceptional replacement at renewal. If a fundamental change cannot be made under the amendment rights above and we cannot reasonably continue the affected service under the existing agreement, we may give notice ending that agreement at a specified renewal boundary and offer continuation under a replacement agreement. This process is subject to applicable law and any individually agreed commitment. We will give at least 60 days’ individual notice, or longer where reasonably needed for migration. The end date will not be earlier than the current paid period’s end. If the next renewal falls within the notice period, we will maintain the existing terms through that renewal and select a later renewal boundary that allows the full notice period.

The replacement notice will clearly state the reason, the old agreement’s end date, the new terms and price, how to accept, and the effect of not accepting. We will send the initial email and at least two reminder emails before the deadline, and maintain a prominent in-service notice. Service continues under the existing terms until the notified end date. Acceptance of the replacement terms is required before renewal under those terms, and silence is not acceptance. If you do not accept, we will not charge for a replacement agreement and the affected service may end on the notified date following review of the notices and any delivery failures. We will provide migration and export instructions. This process does not itself delete registered domains or terminate unrelated services.

Urgent protective action. Necessary action against active abuse or an immediate security threat may be taken under the existing enforcement provisions. An urgent AUP amendment may take effect sooner only with the limits and safeguards in that policy. We will explain and notify affected customers as soon as reasonably practicable. This exception does not accelerate ordinary commercial changes or remove accrued rights.

14. Governing law, disputes, and contact

These terms are governed by Danish law. Disputes are subject to the Danish courts, except where mandatory law gives a consumer the right to bring a claim or use a dispute process elsewhere. If a provision is unenforceable, the remaining provisions continue to apply.

Consumer complaints. If you have a complaint, contact support@echo-reply.net so that we can try to resolve it. If we cannot resolve it, you may submit an eligible consumer complaint to Mæglingsteamet for Forbrugerklager at Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, through the complaint portal. If mediation does not resolve the dispute, it may be referred to Forbrugerklagenævnet. The complaint bodies’ eligibility rules, monetary limits and fees apply. This does not restrict any right to bring proceedings before a competent court.

Questions about these terms, billing, cancellation, or the service can be sent to support@echo-reply.net or info@echo-reply.net. Privacy requests should go to privacy@echo-reply.net, and abuse reports to abuse@echo-reply.net.